WHITE PAPER:
This white paper discusses the advantages and benefits of implementing a distributed scanning and capture solution. Learn how to improve document management and better meet compliance requirements.
WHITE PAPER:
Knowledge management can be a useful tool for improving the quality and efficiency of your contact center operations. This paper outlines a series of best practices to help you achieve maximum results from knowledge management within the contact center that will ultimately lead to better customer service, and higher revenues.
WHITE PAPER:
Access this white paper to gain expert advice on 5 essential features that need to be implemented within a knowledge base to ensure success within collaboration.
WHITE PAPER:
QA organizations are under increasing pressure to complete their testing in ever-shorter time frames. To meet these challenges, these organizations are pursuing several different strategies to accomplish their goals.
WHITE PAPER:
Executives recognize that new analytics capabilities, coupled with advanced business process management, signal a major opportunity to create business advantage. Those who have the vision to apply new approaches are building intelligent enterprises positioned to thrive.
WHITE PAPER:
Email has become an integral part of the business workflow. This paper explains why email archiving must be an integral part of every organization and examines the different methods for deploying and managing email archive solutions in an organization.
WHITE PAPER:
The focus of this paper is to provide readers a comprehensive understanding of real-world deployment practices, trends and ROI anecdotes for enterprise portal technologies.
WHITE PAPER:
Contact centers can't live in the past. This three-part handbook offers insight into how contact centers can modernize an agent's tools to meet the demands and needs of customers whose mobile and social empowerment has put companies in the virtual hot seat.
WHITE PAPER:
The following white paper outlines 3 distinct principles to abide by when choosing an appropriate analytics platform for you and your organization.
WHITE PAPER:
Faced with mounting regulatory pressures and the climbing cost of litigation, businesses in virtually every industry cite compliance as one of their top concerns. Learn how records management can help you effectively achieve compliance requirements.
