ITSM White Papers

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ITSM White Papers (View All Report Types)

The Promises, Challenges and Imperatives of Data Center Infrastructure Management sponsored by Emerson Network Power WHITE PAPER: Access this exclusive white paper to gain a new perspective on managing data center infrastructures that recognizes; the importance of real-time data to understand the true capacity of available infrastructure, interdependencies between logical and physical layers, the need for more powerful management tools that can guide design, and much more. Posted: 08 Jun 2011 \| Published: 08 Jun 2011 TOPICS: Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Centers \| Infrastructure as a Service (IaaS) \| Infrastructure Management \| IT Service Management

Accelerate IT Infrastructure Management for Better Business Value sponsored by IBM WHITE PAPER: This white paper examines the keys to successful infrastructure management for your server and network devices. Access this paper to discover how to create better business value using outsourcing, managed, and cloud services, as well as evaluate your in-house handling of infrastructure management. Posted: 31 Jul 2012 \| Published: 01 Aug 2011 TOPICS: Data Center Design \| Data Center Management \| Data Centers \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Service Management \| IT Services

VMware and Cloud Computing - An Evolutionary Approach to an IT Revolution sponsored by VMware, Inc. WHITE PAPER: VMware offers a unique, evolutionary path to cloud computing that reduces IT complexity, significantly lowers costs and enables more flexible, agile service delivery. Access this paper for a detailed look at the VMware approach to the cloud. Posted: 19 Apr 2011 \| Published: 19 Apr 2011 TOPICS: Application Deployment \| Applications Management \| Cloud Computing \| IT Service Management \| Private Cloud \| Public Cloud \| VMware

Amplifying the Signal in the Noise of IT Monitoring sponsored by Zenoss, Inc. WHITE PAPER: This case study details the value of moving past the traditional, fragmented approach to IT monitoring. Posted: 30 Oct 2013 \| Published: 30 Oct 2013 TOPICS: Data Center Design \| Data Center Management \| Data Centers \| IT Departments \| IT Management \| IT Management Services \| IT Service Management

Your Guide to Improving IT Service Visibility sponsored by Pangea Systems WHITE PAPER: This whitepaper details the importance of IT service visibility for providing the performance your users demand and justifying the value of your services. Posted: 25 Jun 2014 \| Published: 20 Mar 2014 TOPICS: Data Center Design \| Data Center Management \| Data Centers \| IT Asset Management \| IT Auditing \| IT Departments \| IT Management \| IT Management Services \| IT Service Centers \| IT Service Management \| IT Services

Gain Social Insight: Connect Business And IT into One Conversation sponsored by Hewlett Packard Enterprise WHITE PAPER: This white paper discusses how mobile, social, information, and cloud computing capabilities can combine to modernize IT support and accelerate IT operations. Learn how IT can easily access user-generated information to predict pain points and solve issues faster. Posted: 04 Jun 2014 \| Published: 31 Mar 2014 TOPICS: Collaboration \| IT Management \| IT Service Management \| IT Services \| Social Computing \| Web 2.0

Managed Mobility Services: Reduce Your Risk and Improve Productivity sponsored by Hewlett-Packard Enterprise WHITE PAPER: Learn how HP Managed Mobility Services can help your organisation manage secure access to applications and data, and let users store, sync and share files anytime, anywhere, from any mobile device. Posted: 02 Sep 2014 \| Published: 29 Aug 2014 TOPICS: Cloud Computing \| Cloud Management \| Cloud Security \| Cloud Storage \| Cloud Storage Services \| Compliance Best Practices \| Data Security \| IT Departments \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Management \| IT Services \| Managed Security Services \| Managed Security Services Providers \| Mobile Device Management \| Mobile Workers \| Security \| Security Management \| Security Managers

How modern custom applications can spur business growth. sponsored by ServiceNow WHITE PAPER: Access this resource to learn about an advanced platform for ITSM that can help you empower your end-users to build their own custom applications. Discover the key advantages this approach can offer to your IT shop, end-users, and business as a whole and explore various customer success stories from your peers. Posted: 24 Jul 2013 \| Published: 24 Jul 2013 TOPICS: Application Development \| Application Development and Integration Services \| Application Life-Cycle Management \| Applications Management \| IT Service Management \| Systems Management

IBM Service Management: Driving growth for Managed ICT Service Providers sponsored by IBM WHITE PAPER: Integrated Service Management offerings from IBM are designed to help managed service providers (MSPs) accelerate growth by supporting cost reduction programs, service delivery excellence, and the enablement of new and innovative business models such as cloud-based services. Posted: 03 Oct 2011 \| Published: 03 Oct 2011 TOPICS: Business IT Alignment \| Business Management \| Cloud Management \| IT Service Management \| IT Services \| Management Service Providers

Versatile Approach for Optimizing Business Service & Application Performance in a World of Accelerating Change sponsored by IBM WHITE PAPER: To optimize business services and application performance, IT organizations need a complete picture of all IT assets and services that contribute to customer and user experience. Posted: 07 Oct 2011 \| Published: 30 Jun 2011 TOPICS: Application Infrastructure \| Application Monitoring \| Application Performance Management \| Application Performance Management Software \| Corporate Governance \| Enterprise Asset Management Software \| IT Service Management \| SOA \| SOA Governance