ESSENTIAL GUIDE:
IT4IT™ for Managing the Business of IT – A Management Guide, from The Open Group, provides best practice advice and focuses on the data and automated workflows needed to manage IT services in a lean, agile and business-focused way.
WHITE PAPER:
Accounts payable (AP) automation has undeniable benefits but can be difficult in complex ERP environments. Read this white paper to explore the advantages of an automation approach that runs AP workflow outside ERP systems.
EBOOK:
Let this E-Book be your guide to expanding business possibilities with SAP Workflow add-ons. Discover how add-ons can help your business process management, what add-ons exist for SAP mobile, seven questions to ask when evaluating add-ons, and more.
WHITE PAPER:
This resource introduces an enterprise mobile field service strategy that gives you the power to receive and process work orders in the field, allowing you to be more responsive to customer needs and drive success.
EGUIDE:
As dynamic case management (DCM) moves into the broader business world, one of its biggest drivers is the need to ensure that knowledge workers have access to the right information at the right time. In this tip guide, readers will learn what author and MIT professor Steven J. Spear sees as the key trends in DCM's ongoing expansion and evolution.
CASE STUDY:
The IT department of T-Com Human Resources was faced with the challenge of training 140,000 employees to perform reporting processes for their own business travel as quickly as possible. Read this case study to find out how T-Com found their way to datango in their search for a customizable context sensitive online help system.
EGUIDE:
In this tip guide, well-known industry analyst Neil Ward-Dutton discusses trends and best practices in social networking and collaboration for case management. Readers will learn how social/collaborative approaches can build bridges and improve service in case management.
EGUIDE:
In this tip guide, readers will learn best practices for effective case management from technology writer (and ebizQ.com contributor) Crystal Bedell.
WHITE PAPER:
The following white paper entails exactly what the workflow transformation is as well as expert advice from leading organizations on how to improve upon the integral areas of financial firms.
